Privacy Policy

Last Updated: May 2026

The following Privacy Policy (“Privacy Policy”) is entered into by you as a user (“User”, “you”, or “your”) and Helene Fitness (“Helene Fitness”, “we”, “us”, or “our”).

This Privacy Policy is incorporated into and governed by our Terms & Conditions. By using our platforms, services, programs, meal plans, workouts, community features, or purchasing any products or subscriptions from Helene Fitness, you agree to this Privacy Policy and any future updates.

Our platform is currently powered by Everfit. By using our app, website, or services, you also agree to Everfit’s Terms & Conditions and Privacy Policy.

Please read this Privacy Policy carefully before using our services.

About Helene Fitness

Helene Fitness operates this website, app, and online fitness platform through Everfit, including all related content, workouts, meal plans, food scanner features, fitness guides, coaching tools, community features, subscriptions, and digital services (collectively, the “Services”).

Our mission is to help women build healthy habits, feel confident, stay consistent, and become the best version of themselves through fitness, nutrition, education, and community support.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on how you use our Services, we may collect:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Account Information

  • Username and password
  • App preferences and settings
  • Fitness goals and progress tracking

Payment Information

  • Payment details
  • Billing information
  • Subscription and transaction history

Fitness & Wellness Information

  • Workout activity
  • Nutrition tracking
  • Food scanner usage
  • Health and fitness goals
  • Progress photos or measurements you voluntarily upload
  • Heart rate or wearable device data (when connected through supported integrations)

Device & Usage Information

  • IP address
  • Browser type
  • Device identifiers
  • App usage data
  • Interaction with workouts, meal plans, and features

Communication Information

  • Customer support messages
  • Emails or inquiries sent to us
  • Community or coaching interactions

How We Collect Information

We may collect information:

  • Directly from you when you create an account, subscribe, make a purchase, or use our Services
  • Automatically through cookies, analytics tools, and app tracking technologies
  • Through Everfit and service providers who help operate our platform
  • Through third-party integrations or social media platforms

How We Use Your Information

We may use your personal information to:

Provide and Improve Our Services

  • Deliver workouts, meal plans, recipes, and coaching tools
  • Personalize your fitness experience
  • Track your progress and goals
  • Improve app functionality and user experience

Process Payments & Subscriptions

  • Complete purchases and billing
  • Manage memberships and subscriptions
  • Process refunds or cancellations

Communication

  • Respond to customer support inquiries
  • Send account notifications and updates
  • Share important service information

Marketing & Promotions

  • Send newsletters, offers, and fitness content
  • Show relevant advertisements and promotions
  • Inform you about new features, challenges, or products

You may unsubscribe from marketing emails at any time.

Security & Fraud Prevention

  • Protect accounts and payment information
  • Detect unauthorized activity or fraud
  • Maintain the security of our Services

Legal Obligations

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Enforce our Terms & Conditions

Health Data Utilization

Helene Fitness collects and processes health-related information such as workout activity, exercise logs, fitness progress, nutrition tracking, heart rate data (when connected through compatible devices or integrations), and other wellness-related metrics.

This data is collected only with your explicit consent and is used exclusively to provide and improve core app features, including:

  • Fitness tracking
  • Workout and nutrition recommendations
  • Progress insights
  • Goal tracking
  • Cross-device synchronization
  • Personalized user experiences

We do not sell, rent, or share your health-related data with third parties for advertising or marketing purposes.

All health information is stored securely, and access is limited only to authorized personnel and trusted service providers necessary for operating the platform. We implement commercially reasonable security measures and industry best practices to help protect your information.

If you choose to delete your account, your personal and health-related information associated with your account will be permanently deleted from our active systems within a reasonable timeframe, unless retention is required by law or for legitimate administrative, legal, or security purposes.

How We Share Information

We may share information with:

Service Providers

Including:

  • Everfit
  • Payment processors
  • Analytics providers
  • Cloud storage providers
  • Customer support platforms

Marketing & Advertising Partners

To help us promote Helene Fitness and improve marketing performance.

Legal Authorities

If required by law or necessary to protect our legal rights and users.

Business Transfers

In connection with a merger, acquisition, or sale of business assets.

We do not sell your personal information.

Everfit Platform

Our Services are hosted through Everfit. Information submitted through our app or website may be processed by Everfit according to their own privacy practices and policies.

By using our Services, you acknowledge that Everfit may collect and process your information to operate and improve the platform experience.

Cookies & Analytics

We may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze traffic and app performance
  • Personalize content and advertisements

You can manage cookie settings through your browser settings.

Third-Party Links

Our Services may include links to third-party websites or social media platforms. We are not responsible for the privacy or security practices of third-party services.

Children’s Privacy

Helene Fitness is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18.

If you believe a minor has provided personal information, please contact us and we will remove the information.

Data Security

We use reasonable security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Account Deletion

You may request deletion of your Helene Fitness account and personal information at any time.

To request account deletion, you can:

Please include:

  • “Delete My Account” in the subject line
  • Your full name
  • The email address connected to your account

We will use commercially reasonable efforts to process and complete your request within a reasonable timeframe and in accordance with applicable laws.

Please note:

  • Certain information may be retained where required by law, regulatory obligations, fraud prevention, dispute resolution, or legitimate business purposes.
  • Communications sent through the Services, support requests, or community comments/posts may remain in archived or backup systems for a limited period before deletion.

You may also manage certain data collection permissions directly through your browser or mobile device settings, including:

  • Cookie preferences
  • Location permissions
  • Device permissions related to health integrations

Please note that disabling certain permissions, cookies, or device features may affect the functionality and performance of some parts of the Services.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your data
  • Withdrawal of consent
  • Restriction of processing
  • Data portability
  • Opting out of marketing communications

To exercise your rights, please contact us using the details below.

International Transfers

Your information may be transferred, stored, and processed outside your country of residence, including through our service providers and platform partners.

We take reasonable steps to ensure your information is protected according to applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Helene Fitness